The Guardian-McDonalds hit by technology outage in UK Australia Japan and China
March 15, 2024 3 min 466 words
麦当劳在多个国家遭遇技术故障，给顾客带来不便。虽然公司否认遭受网络安全攻击，但此次故障影响了包括澳大利亚、英国、日本和中国在内的多个国家的服务。这次事件凸显了企业数字化的脆弱性，也提醒了我们在数字化转型中需要更好地应对风险和危机。麦当劳应对问题的及时响应值得肯定，但也应该加强技术基础设施的稳定性，以保障顾客体验和业务的持续性发展。同时，此次故障也引发了人们对企业数字化安全和韧性的关注，这是企业应该认真对待的重要议题。
McDonald’s restaurants in multiple countries including the UK and Australia have been hit by a “technology outage”, as the fast food chain denied it had been hit by a cybersecurity attack.
Services in Australia, the UK, Japan and China have been affected, with unconfirmed reports of problems elsewhere, with restaurant, drive-through and online orders affected.
A global spokesperson for McDonald’s said the company was working to resolve the unspecified problem.
“We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved. We thank customers for their patience and apologise for any inconvenience this may have caused. Notably, the issue is not related to a cybersecurity event,” the spokesperson said.
A UK spokesperson for McDonald’s said the outage affecting restaurants had been “resolved” in the UK and Ireland. In the UK, the Downdetector site, which flags outages on apps, reported more than 600 outages on the app on Friday morning with a spike at about 7am.
In a post to X, a customer in Australia said it was “impossible to buy anything” via drive-through or online.
@abcnews Maccas is down, looks like the system has crashed. No problem, food is still available and you can pay electronically but not via the app it seems. pic.twitter.com/Kcjcc6ZVRg
— Derek Bell (He/Him) (@derek_bell) March 15, 2024
A McDonald’s spokesperson in Australia said the issue was “currently impacting our restaurants nationwide”.
The problem was also hitting Japan, with McDonald’s Japan’s X account confirming there was a “system failure” impacting stores.
“We apologise for any inconvenience this may cause and ask that you please wait for a while until the service is restored,” a translation of the social media post read.
【お知らせ】
— マクドナルド (@McDonaldsJapan) March 15, 2024
現在、システム障害が発生しております。
お客様にはご迷惑をおかけいたしますが、復旧まで今しばらくお待ちください。
Many McDonald’s outlets in Japan stopped taking in-person and mobile customer orders because of a system disruption, according to a spokesperson for McDonald’s in Japan. McDonald’s has almost 3,000 outlets in the country.
In China, the hashtag “McDonald’s collapsed” was the fifth most popular search term on the country’s Weibo social media platform on Friday afternoon.
McDonald’s is one of the most popular western fast food chains in China, with more than 5,000 stores. However it’s main rival, KFC, has nearly double that number.
McDonald’s posted an update on Weibo on Friday saying that the problem had been fixed, adding: “Love having you back!” But several people commented that they had already bought a KFC meal instead.
In Hong Kong, the McDonald’s Facebook page said self-ordering kiosks and mobile phone orders were “not functioning” and asked customers to order at the restaurant counter.
There were also unconfirmed reports from social media users of problems in Germany and New Zealand, as well as news reports of problems in Sweden.